Question 1

What size log should I choose?

Accepted Answer

We offer two different log lengths, 25cm and 40cm. 25cm logs will fit 99% of wood burning stoves, but we also offer 40cm logs for the larger appliances that consume more fuel as we have found that larger/thicker logs have a tendency to burn for longer in the bigger stoves. Larger logs are also suitable for outdoor firepits and open fireplaces.

Please note, that all logs will vary plus or minus 10% due to the nature of the harvesting process.

Question 2

Where do you deliver?

Accepted Answer

We deliver across East Anglia. Check the delivery page for a comprehensive list of covered postcodes. Our drivers can deliver both on and off road (e.g., gravel driveways or dirt roads) using our wheeled crate mover.

Question 3

How is the firewood delivered?

Accepted Answer

Depending on your order, the logs will be stacked in a 1m3 pallet crate, in a barrow sack, or bagged. The dense stacking increases value for money — 1m3 stacked is equivalent to 1.6m3 loose logs.

Question 4

How should I store kiln-dried logs?

Accepted Answer

Store logs in a dry, well-ventilated area off the ground. Avoid covering completely with plastic to maintain airflow. For ideal protection from the elements, consider adding one of our crate rain jackets to your order.

Question 5

Why do kiln-dried logs burn better?

Accepted Answer

Lower moisture content means easier lighting, more heat, less tar build-up, and reduced chimney deposits. Properly dried wood burns cleaner and produces significantly less smoke than wet or unseasoned logs, giving more heat per log and less environmental pollution.

Question 6

Are your logs suitable for fire pits?

Accepted Answer

Yes — kiln-dried Ash hardwood is ideal for fire pits as it burns cleanly and produces strong, attractive flames. We recommend the larger 40cm logs as they burn longer in the open.